Returns & Exchanges

At PiPi Tea, we want you to be completely satisfied with your blend; however, due to the perishable nature of our products, we can only accept returns on unopened and sealed tea packages within 30 days of purchase.

1

Initiate Your Request

Contact our support team with your order number and a brief explanation for the return to receive a Return Authorization Number.

2

Pack Your Items

Carefully place the unopened tea canisters or pouches into a shipping box, ensuring they are well-protected to prevent damage during transit.

3

Ship to PiPi Tea

Affix the provided return shipping label to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our quality control team inspects the returned items, we will issue a full refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing